What are the shipping times for your products?
We take 2-4 days to process your order then 2-3 weeks to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Kyiv, Ukraine. Our international warehouse is located in China.
Do you provide information on monitoring/tracking of the product?
Yes, wait 3 days after your order and ask us via email at email@example.com
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this cell contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will arrive very soon.
I received a damaged article. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Kyiv, Ukraine.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you estimate that you still need help tracing your package or that you want to know more about this, please contact us at the following address: email@example.com
Do you have a refund policy?
We do our best to resolve any issues that our potrouillet customers have with their items online. If you want to receive a refund on your order, we can fully understand the payment, if the appeal is made within 30 days of the order date and the products concerned are not sold. . For more information, please read more about our refund policy at the refund policy link.